Kauffman Center for the Performing Arts

Downtown Kansas City's inspiring comeback story

In 2002, only 60,000 employees worked in Downtown Kansas City, Missouri.

“They were fleeing as quickly as they could, and I think the access on Main Street was one way south to Johnson County. No one wanted to be here. No one wanted to live here. It was really a very difficult kind of situation,” said Bill Dietrich, president and CEO of the Downtown Council of Kansas City.

Dietrich was the featured speaker at the monthly luncheon hosted by the KC Downtowners last week.

Since 2002, Downtown has seen $11 billion in investment. It now boasts 124,000 employees and 32,000 residents.

“We’re the fastest-growing neighborhood. If we were a city, we’d be the 11th largest in the metroplex. That’s kind of cool. We’re also the fastest-growing neighborhood community. We’re adding more residents,” said Dietrich.

The area that Dietrich said he defines as “Greater Downtown” is approximately 2.5-mile square blocks and includes the Missouri River to 31st Street, 18th and Vine to State Line Road.

Dietrich shared publicly for the first time some new independent research data about Downtown’s post-COVID recovery. Like all major communities across the country, Kansas City suffered some economic losses as a result of the pandemic which struck in 2020. But, recovery has been healthy.

In 2019, Downtown had 5.3 million unique visitors. In 2023, Downtown had 6 million unique visitors, which equates to 133 percent of the pre-COVID levels. In addition, Downtown has recovered 95 percent of the number of visits (the visit frequency of unique visitors) from 2019. Kansas City’s recovery rate is surpassed by only Nashville and San Jose, Dietrich said.

“We need to build on that trend. That’s why these events are so important. Not only the FIFA World Cup, which we all know is coming in 2026, but we now have the Big 12 women’s and men’s for the next seven years. Those are huge plusses for our community, and they feed off of each other. The more of these you do, the more you get,” he said.

The employee base has increased by 11 percent since 2020. Thirty-five percent of all Kansas City, Missouri jobs are Downtown. Dietrich said that the employment base is important to support Downtown restaurants and cultural venues which helps spur the economy.

Dietrich said companies are drawn to Downtown because of its exceptional talent pool, vibrant environment and growing residential options. Downtown has 26.5 million SF of office space, making it the largest business district in the region.

According to Dietrich, approximately 76 percent of the Downtown pre-COVID employees are back in their offices at least three days a week, placing Kansas City fourth in the nation for employee recovery.

Bill Dietrich, president and CEO of Downtown Council of Kansas City presented to KC Downtowners earlier this month. Photo Credit: Marcia Charney | MWM KC

Data shows that where employees reside in the metro drives their use of Downtown. Dietrich said that employees who live within two miles of Downtown are 100 percent back in the office. This percentage drops to 80 percent for employees who live two to five miles away and to 70 percent for employees five to 10 miles away. Farther than 10 miles, the percentage drops even lower.

“What does that tell you about what you should be focusing on as a city as policymakers and at City Hall? You should be focusing on an economic development strategy for the city, in my opinion, which prioritizes and really focuses on multi-family residential in Downtown. . . . You can see it borne out in the data. The closer you are to the center, the more likely you are to go to your office, buy that lunch and go to that theater afterward, go to a game or a concert at T-Mobile Center or the Kauffman Center for the Performing Arts,” he said.

Although the number of Downtown residents has climbed, Dietrich said there is a need for more residential inventory of all types, not just luxury projects. He said the residential population is projected to be 43,000 by 2035.

“Residents are everything. Residents bring vitality. They demand things. They want streetcars. They want more cultural amenities. They want better jobs. And, it makes a huge difference to have them,” he said.

The demographics of Downtown residents show that 50 percent are men and 50 percent are women, and 51 percent are not majority culture.

So we’re a very diverse downtown. And that’s in pockets and areas that are less diverse and more diverse areas. That’s why we say Downtown is a collection of 22 unique neighborhoods, each with its heritage, history, value and culture,” said Dietrich.

Dietrich said there is $3.5 billion of Downtown investment currently underway, including the redevelopment underway by SomaraRoad Inc. in the West Bottoms, mixed-use development at the riverfront, the UMKC Health Sciences Building, streetcar expansion, Barney Allis Plaza and the Buck O’Neil Bridge. There also is the $225 million South Loop project, a four-block park on 5.5 acres which will be built over I-670 and will reconnect Crossroads to the Central Business District. To date, $125 million of the project’s cost has been raised, and Dietrich said construction should begin next spring.

“Downtown baseball is still a conversation we need to have. It’s the right decision to make. It would add three million more visitors to our marketplace, and absolutely you would see $2 to $3 billion of investment around it,” Dietrich said.

Other needs for Downtown include innovation districts, east-west transit connections and more parks, trees and open spaces.

Dietrich recognized that Downtown crime is escalating, and public safety is a huge issue.

“We’re seeing escalations in crime on property or person, and we are mobilizing our energy and our forces. It is a top priority for us to change that trend,” he said.

Dietrich cautioned that Kansas City must work to retain its progress and avoid what happened in downtown St. Louis, which has beautiful monumental structures and roads, but is empty.

“It’s very affordable Downtown. It’s very diverse Downtown. It is a very welcoming Downtown. None of those are a given. We all had to work really hard to make that happen. And, we can’t take our eye off the prize,” Dietrich said.

The header image shows the completed, under development and proposed mixed-use and multifamily Light Towers within the Kansas City Power & Light District’s nine-city block retail, entertainment, office and residential district, located in the heart of Downtown Kansas City directly adjacent to the T-Mobile Center. Image courtesy of The Cordish Companies.

Westside Flats boutique-style living draws in residents

Westside Flats, one of the latest multifamily additions to KC’s premier downtown, westside neighborhood seems to be a hit with tenants - if its steady-climbing occupancy numbers are any indication.

The EPC Real Estate Group development, which includes 29 high-end apartments that sit above a secure, structured parking garage at the SW corner of 17th and Madison, and four townhomes just to the south, has seamlessly integrated into the existing community, while providing a very “boutique” feel.  

Amenities include an expansive rooftop patio with downtown skyline views, 24 hr-fitness center, streetside patio with communal indoor/outdoor fireplace, secured/covered parking and high-end finishes throughout all units. 

Perhaps the best amenity of all is the convenience of walking only 100 yards to KC staples such as Blue Bird Bistro, The Westside Local, Chez Elle Creperie, Goat Hill Coffee, Los Alamos Market Y Cocina or Fervere. 

“Westside Flats has been such a fun and unique property to be involved in. Nestled in the most perfect location that allows our residents to support local, within a neighborhood just blocks from downtown Kansas City,” said Nicole Yates, market specialist for EPC Real Estate Group.

Another 5-minute walk to the east will put you at a First Friday event in the Crossroads or Kauffman Center for the Performing Arts for a show. 

“The project has been a huge success thus far as we saw immediate demand. Kansas City recognizes the unique lifestyle opportunity at Westside Flats, and consequently we now have a limited number of units remaining. We expect these to go quick,” added Yates.

The multifamily development opened this spring and EPC anticipates it to reach full capacity later this year.

“It has been exciting to see this one come together. With ongoing input/support from the city, neighborhood, and design team (Klover Architects), this has been a true collaborative effort that’s resulted in a great project that we are all extremely proud of,” said Austin Bradley, VP of development for EPC.

Virgin Mobile speed dials summer opening for KC headquarters

Virgin Mobile USA’s new Downtown Kansas City headquarters is taking shape, with 42 employees hired and the buildout of its 11,000-square-foot office at One Kansas City Place fast-tracked for completion by this summer.

The British, no-contract mobile provider was purchased by Sprint in 2009 for almost $500 million and is in the process of consolidating its coastal offices into a US headquarters closer to its parent company. But Virgin Mobile is taking pains to ensure it keeps a separate brand and identity.

“We often say that Virgin Mobile has been a mobile phone company that happens to be called Virgin, but now we are going to be a Virgin company that just happens to sell mobile phones,” said Justin Scott, Virgin Mobile communications director. “We are really in touch with everyone in London as we set our culture and develop this office and brand. It was very important to be downtown in an entrepreneurial space surrounded by an innovative and creative culture.”

Virgin Mobile hired architecture and design firm Gastinger-Walker to transform a former law office into a collaborative, brand-specific, open work space on the 24th floor of Missouri's tallest skyscraper. Dark wood paneling and a long hallway of 12-by-12 offices are being replaced by glass walls, exposed ceilings, and table-style work stations.

“When you get off elevator right now, it feels like a bank or law firm from the 80’s with a lot of hunter green tile and dark wood,” Scott said. “When the office is finished, you will immediately see our entrance with a bright red arch and the Virgin logo and amazing views of Kansas City. To complete the theme, we've even ordered a red, London-style phone booth that will stand in our marketing area."

Beyond the entrance, a large, glassed-in conference room will anchor the headquarters, flanked by open seating work spaces, all with views for miles and miles. The east side will include eight-person work stations for the operations and Web teams, collaborative area with a work table, presentation screen, magnetic walls and marker board, all with decorative red accents. Nearby are the office’s only enclosed spaces, including a wellness room for breastfeeding moms or employees needing to nurse a headache-- along with conference rooms for private conference calls or conversations.

The office’s west side will be home to Virgin Mobile's marketing team, as well as its kitchen and community gathering space. Featuring a countertop with barstool seating overlooking Kansas City’s West Bottoms and the Kauffman Center for the Performing Arts, employees can pull up a barstool and have lunch or a quick coffee break at the counter. A butcher block-style island will double as a place to sit and have lunch or as a buffet area for events and gatherings. The space will include a flat-screen TV for entertainment, presentations or to catch a sporting event. 

“It’s just a great space. Virgin Mobile has a history with music, so we might host some small acoustic shows up here. And-- let’s say the Royals are playing or we are in the middle of March Madness, people can grab their laptops and watch the games while being productive.”

Virgin Mobile is hoping to be in its new office by summer; until then, dozens of employees are working from a temporary space on One Kansas City Place’s 8th floor. With notes and plans jotted onto white boards and the walls, the makeshift office has a decidedly upbeat, entrepreneurial vibe, which Scott says weaves well into the Virgin Mobile culture. 

Many of the new hires are from other industries and companies, including AMC Entertainment, Cerner, Garmin, H&R Block, Netsmart and even Chick-fil-A. Employees have relocated to Kansas City from Denver, St. Louis, Seattle, Toronto, and as far away as Manchester, England and India.

“None of our employees worked downtown prior to selecting our new location and they represent a diverse team of experts in their fields — most from outside the telecommunications industry, which was intentional,” said Dow Draper, Virgin Mobile CEO.  “We’re looking for pattern breakers and smart disruptors with restless start-up energy and ideas that will add real value to people’s lives through mobile products and services.”

Since July of 2016, Virgin Mobile has added 42 new employees and is on its way to hiring up to a total of 50 by the end of the year. Broader hiring plans call for a local workforce of 85-100 over the next five years as required by its $1.87 million incentives package offered through the Missouri Works program.

Positions at Virgin Mobile include a variety of customer service, mobile technology, digital marketing, branding, operations, logistics, finance, IT and engineering opportunities.